Frequently asked questions.
Search for a topic or browse by category. If you can't find what you need, our team is a call away.
About Banfin MoneyZone
Banfin MoneyZone is a platform that lets shop owners offer banking, bill payments, travel bookings, insurance and government services to their customers, and earn a commission on each transaction.
Our office is at 1st Floor, Shop No. 54, Chandara Estate, Rohta Road, Meerut – 250001. You can visit us, call +91 89094 00500 or email support@banfin.in.
Contact our team with your city or town and we'll tell you whether we're onboarding partners in your area.
Getting started
Any shop owner with a valid Aadhaar and PAN, a bank account in their own name, and a smartphone or computer with internet.
Aadhaar card, PAN card, a photo of your shop and your bank account details. Distributors and master distributors also need business documents such as GST registration and address proof.
Once your documents are complete, our team verifies them and activates your ID. We keep you updated on WhatsApp throughout.
Plans differ by partner level and region. Our team shares the current plans and rate card before you sign up.
Wallet and commission
Top up through UPI or bank transfer from your dashboard. Distributors can also load wallets for the retailers in their network.
Commission is credited to your wallet after each successful transaction. Your statement shows every credit.
Yes. Request a transfer from your dashboard to the bank account registered during KYC.
The rate card for your plan is shared at activation and is available in your dashboard.
AEPS and banking
Yes. AEPS and Aadhaar Pay need an RD-service certified biometric device. Our team will tell you which models work and help you register yours.
Limits are set by the customer's bank. Most banks allow up to ₹10,000 per transaction, with a daily limit on top of that.
In most cases the amount is reversed automatically. If it isn't, raise a ticket from your dashboard with the transaction ID and our support team will follow up.
AEPS only works with bank accounts linked to Aadhaar. Ask the customer to link it at their bank branch, or offer a Micro ATM withdrawal if they have a debit card.
Bills, travel and insurance
Yes. Every successful payment generates a receipt you can print or share on WhatsApp.
Yes. Cancellations follow the rules of the railway or airline, and refunds are credited to your wallet.
Account and security
Use the “Forgot password” option on the login page. A one-time code will be sent to your registered mobile number.
Never share your password or one-time codes. Contact support to set up separate access for staff where available.
Call +91 89094 00500 or email support@banfin.in straight away with the transaction ID. Do not share any codes with callers who claim to be from our team.