Our commitment
We want every complaint resolved fairly and quickly. Share the transaction ID, date and amount so we can trace the transaction straight away.
How to raise a complaint
Contact us by phone, WhatsApp or email, or use the form on this page.
Customer support
Call or WhatsApp +91 89094 00500, or email support@banfin.in. Most issues are resolved at this level.
Grievance officer
If you are not satisfied with the response, email support@banfin.in with the subject “Grievance escalation” and your ticket number.
Regulator or network
For a complaint about a bank or payment transaction that is not resolved within 30 days, you may approach the bank concerned or the Reserve Bank of India's Complaint Management System at cms.rbi.org.in. Bill payment complaints can also be raised through the Bharat Connect complaint facility using the reference number on your receipt.
What to include
- Your name and mobile number
- Transaction ID or reference number
- Date and amount of the transaction
- A short description of the problem
Send a complaint
Fill in the form below. It opens your email app with the details filled in.
Office address
Banfin MoneyZone
1st Floor, Shop No. 54, Chandara Estate, Rohta Road, Meerut – 250001, Uttar Pradesh
Phone: +91 89094 00500
Email: support@banfin.in