How to keep your customers' Aadhaar data safe

Customers trust you with their Aadhaar number and fingerprint. Protecting that trust keeps them coming back, and keeps your ID safe from misuse.

Never keep copies

Don't write down Aadhaar numbers, photograph Aadhaar cards or keep photocopies after a transaction. The app only needs the number at the moment of the transaction.

Use only your registered device

Use the RD-service certified fingerprint device registered to your ID. Never lend it to anyone, and don't buy devices from unknown sellers.

Let the customer scan their own finger

Always let the customer place their own finger on the scanner, and show them the amount on screen before they do.

Protect your login

• Don't share your password or one-time codes with anyone, including staff.
• Lock your phone or computer when you step away from the counter.
• Log out at the end of the day on shared computers.

If something looks wrong

If you notice a transaction you didn't make, or a customer reports one, contact support straight away with the transaction ID. Acting fast makes it easier to resolve.